Shipping policy

Shipping Policy

Thank you for shopping with TidyRide™. We are committed to delivering your order as efficiently as possible. Please read this Shipping Policy carefully before placing an order.

1. Shipping Areas

We currently ship throughout South Africa.

At this time, we do not offer international shipping unless otherwise stated on our website.

2. Processing Times

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, promotions, or holiday seasons, processing times may be slightly longer.

3. Delivery Time

Once dispatched, orders are typically delivered within:

8–11 business days

Delivery times are estimates only and begin once your order has been shipped, not from the date your order is placed.

Business days exclude weekends and South African public holidays.

4. Courier Partner

We use Aramex Store to Door for deliveries throughout South Africa.

Once your order has been dispatched, you may receive tracking information where available.

5. Delivery Delays

While we strive to ensure all orders arrive within the estimated delivery timeframe, delivery dates are estimates only and are not guaranteed.

TidyRide™ is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Courier operational delays

  • Severe weather

  • Natural disasters

  • Public holidays

  • Civil unrest

  • Strikes

  • Load shedding affecting courier operations

  • Road closures or accidents

  • High shipping volumes

  • Incorrect or incomplete delivery information provided by the customer

  • Any other events beyond our reasonable control

Where a delay occurs, we will make reasonable efforts to assist you in tracking your shipment and resolving any delivery issues.

Nothing in this policy limits your statutory rights under applicable South African consumer protection laws.

6. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate and complete before placing an order.

TidyRide™ is not responsible for delays, failed deliveries, or additional courier charges resulting from incorrect or incomplete shipping information supplied by the customer.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order is re-dispatched.

7. Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable or the address is inaccessible, the courier may attempt redelivery or return the parcel to us.

Any additional courier fees incurred due to failed delivery attempts may be payable by the customer where permitted by law.

8. Order Tracking

Where tracking is available, customers will receive tracking details once their order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

9. Lost Parcels

If you believe your parcel has been lost, please contact us as soon as possible.

We will work with Aramex Store to Door to investigate the shipment.

A parcel will only be considered lost after the courier's investigation has been completed.

10. Damaged Parcels

If your order arrives visibly damaged, please notify us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photographs of the parcel

  • Photographs of the damaged product

  • A brief description of the damage

This allows us to investigate the matter promptly and assist you as quickly as possible.

11. Shipping Charges

Shipping costs, if applicable, are displayed during checkout before payment is completed.

Any promotional free shipping offers are subject to the terms displayed on our website.

12. Contact Us

If you have any questions regarding your order, please contact us.

TidyRide™ Customer Support

Email: tidyridetrading@gmail.com