Refund policy

Returns & Refund Policy

At TidyRide™, we are committed to providing quality automotive accessories and excellent customer service. This Returns & Refund Policy explains your rights and our procedures regarding returns, exchanges and refunds.

This policy complies with the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and all other applicable South African consumer protection laws.

1. General Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, please contact us as soon as possible so we can assist.

Returns are only accepted under the circumstances outlined below.

2. Change of Mind Returns

If you simply change your mind after receiving your order, we may accept a return at our discretion, provided that:

  • You contact us within 7 days of delivery.

  • The product is unused.

  • The product has not been installed.

  • The product is in its original condition.

  • All packaging, manuals, accessories and promotional items are included.

  • The product shows no signs of use, wear, damage, modification or misuse.

The customer is responsible for all return shipping costs.

Original shipping fees are non-refundable.

Once we receive and inspect the returned product, we may:

  • issue a refund;

  • provide store credit; or

  • exchange the item,

at our discretion where permitted by law.

We reserve the right to deduct a reasonable amount if the returned item has been used beyond what is reasonably necessary to inspect it or is not returned in its original condition.

3. Defective, Damaged or Faulty Products

If your product is defective, damaged, unsafe, or fails to operate as reasonably expected under normal intended use, you may be entitled to the remedies provided by the Consumer Protection Act.

Please notify us as soon as reasonably possible after discovering the defect.

We may require:

  • photographs;

  • videos;

  • a description of the fault; and/or

  • return of the product for inspection before processing your claim.

Where the CPA applies, you may be entitled to a repair, replacement or refund in accordance with the Act.

Our technicians or suppliers may inspect the returned product to determine whether the issue is due to a manufacturing defect or another cause.

4. Products That Are Not Considered Defective

The following are not considered manufacturing defects and do not qualify for a refund or replacement:

  • Normal wear and tear.

  • Cosmetic damage occurring after delivery.

  • Damage caused by incorrect installation.

  • Damage caused by accidents.

  • Misuse or abuse.

  • Negligence.

  • Improper cleaning.

  • Failure to follow product instructions.

  • Alterations or modifications.

  • Damage caused by third-party products.

  • Damage caused during installation by the customer or installer.

  • Damage resulting from vehicle accidents.

  • Exposure to chemicals, excessive heat, fire or water.

  • Damage caused by improper storage.

  • Damage resulting from using the product outside its intended purpose.

5. Incorrect Product Delivered

If we accidentally send the wrong product, please notify us within 7 days of delivery.

Once confirmed:

  • we will arrange collection where appropriate;

  • send the correct product; or

  • issue a full refund if the correct product is unavailable.

There will be no collection or return costs to you if the error was ours.

6. Missing Parts or Shipping Damage

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.

Please include:

  • your order number;

  • photographs of the packaging;

  • photographs of the product; and

  • a description of the issue.

Failure to report shipping damage within a reasonable period may affect our ability to recover costs from the courier.

7. Products That Cannot Be Returned

Unless required by law, we do not accept returns for:

  • products that have been installed;

  • products showing signs of use;

  • products with missing parts or accessories;

  • products not in their original packaging;

  • products intentionally damaged;

  • products altered or modified;

  • clearance or final sale items (unless defective);

8. Return Shipping

Where a return is due to:

Our error or a defective product

  • TidyRide™ will arrange or reimburse reasonable return shipping costs where legally required.

A change of mind

  • The customer is responsible for return shipping costs.

  • We recommend using a tracked courier service.

  • TidyRide™ is not responsible for returned parcels lost or damaged during transit.

9. Inspection of Returned Goods

All returned items are inspected before any refund, replacement or exchange is approved.

If inspection shows the product is not defective or does not qualify for return, the product may be returned to you at your expense.

10. Refunds

Approved refunds will be processed to the original payment method whenever reasonably possible.

Refund processing may take 5–10 business days after approval, depending on your payment provider.

Shipping charges are only refunded where required by law or where the return is due to our error.

11. Warranty Limitations

Nothing in this policy limits or excludes any rights you have under the Consumer Protection Act.

To the maximum extent permitted by law, TidyRide™ shall not be liable for:

  • indirect or consequential damages;

  • loss of profits;

  • loss of business;

  • loss of use of a vehicle;

  • towing costs;

  • labour or installation costs;

  • mechanic fees;

  • inconvenience;

  • loss arising from incorrect installation;

  • damage caused by incompatible vehicles;

  • misuse or modification of products.

Our liability shall, where permitted by law, be limited to the purchase price paid for the product.

12. How to Request a Return

Please email us with:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Photographs or videos where applicable

Our support team will provide return instructions.

Returns sent without prior approval may be refused.

13. Contact Us

TidyRide™ Customer Support

Email: tidyridetrading@gmail.com

Important Notice

This Returns & Refund Policy is intended to work alongside the Consumer Protection Act and does not limit or remove any statutory rights afforded to consumers under South African law.